Contact

Frequently asked questions

• 01Is breakfast included in the room price?

  Yes, breakfast is included in the room price

• 02Is there a room for 5 people?

  Mostly this can be arranged. Please contact the hotel for availability and prices

• 03Is it possible to have dinner in the hotel?

  It is possible to have dinner from our buffet every day. Please make a reservation by 17.00h.
  Price: € 22,50 per adult, € 12,00 for children up to 12 years of age.
  There is no à la carte

• 04Is it possible to have lunch in the hotel?

  For individual guests we have choice of simple but tasty dishes: soup, toasted sandwich, filled roll, omelette, ham and eggs. Warm and cold drinks and apple pie can be ordered all day.
  Groups of 20+ persons can order a buffet lunch

• 05Is there free parking at the hotel?

  Yes, we have a large parking area, free of charge.

• 06Can a large coach park at the hotel?

  Yes, we have a large parking area for coaches. The archway access to the hotel is 5m high so there is no problem for double deckers.

• 07Is there free Wi-fi in the hotel?

  There is free Wi-fi throughout the hotel.

• 08Is there a laundry service?

  Yes, we can wash and dry one load of your clothes, for € 10,00. Please ask for a laundry bag at reception.

• 09If I need to cancel my reservation, how do I go about it?

  If your reservation was made directly with the hotel by phone, email or this website, we simply request that you contact us and there are no costs.
  If you have reserved via the Booking.com website, you will need to make your cancellation via their site in order to avoid costs.

• 10Can I check in late?

  Yes, there is 24/7 a receptionist present to check our guests in and out.

• 11Can I check out late?

  That depends on our reservations at the time. Please inquire at reception if it is possible.

• 12Is there a supermarket nearby?

  The Plus Supermarket is 1km from the hotel, a pleasant, safe walk via the footpath and the tunnel under the road behind the Shell garage.

• 13I have a complaint, how can I proceed?

  While we do our utmost to ensure that our guests have a pleasant stay, if you have a complaint please speak IMMMEDIATELY to the receptionist. This gives our team the opportunity to address the problem. Complaints received after your departure can mostly not be dealt with.

• 14What kind of connection has the beamer in the meeting room?

  For all beamers we have only a HDMI cable. If you are using an Apple Macbook we advise you to bring a connecting cable.